Everything is thought out at We Are Scene to avoid any unpleasant surprises: verified professional profiles, guaranteed payment of your earnings within 72 hours, etc. However, as there is no such thing as zero risk, we have put in place all the necessary measures so that you can welcome your Riders with complete peace of mind.
In fact, in addition to the pre-existing (almost systematic) insurance for Hosts and Riders, We Are Scene has set up: A deposit fixed on each advert by the host for each type of use, systematically on all the site's bookings, which can be used for minor glitches.A Host guarantee offered in partnership with AXA which covers the biggest damages up to 1.5 million euros.
Before you make your reservation, We Are Scene secures the deposit via a bank authorization, or failing that, via an imprint, in order to guarantee that the Host will be able to tap into it the event of a minor problem. If allowed by the Host, as a last resort, the deposit can also be secured via a cheque given upon arrival on d-day.
At check-in, it is recommended that you carry out an inventory of fixtures with your Rider, in order to facilitate any damage reports at check-out. Indeed, whether compensation is asked via tapping into the security deposit or by activation the We Are Scene' Hosts Garantee by AXA , documentary evidence of the damage is required.
Once the Ride will have come to an end, you will have up to 48 hours to declare any damage observed at or after your Rider's departure, dircetly in the chat of the concerned reservation.
You will be able to deduct all or part of your deposit in case of minor damage. Please note that it is imperative that you have all the supporting documents (photos, invoices and/or estimates, inventory of fixtures), if you don't, your Rider could oppose your declaration.
In the event of a bigger damage, you can decide to call for the total amount of the deposit by following the steps above, or to request the application of We Are Scene' Hosts Guarantee by AXA. Please note that it is not possible to ask for both the security deposit and the We Are Scene' Hosts Guarantee by AXA to compensate damage. In order to make the most adequate choice for you, please take into account that a 250€ deductible will be held from your compensation in case of damage on goods, or 500 € in case of damage to the property. Also, claim processing time until compensation will be longer. Read our information leaflet for more details. To activate the We Are Scene's Hosts Guarantee by AXA:
This guarantee covers damage to your space or your belongings during the Ride: - The material goods included in your space (furniture, hifi, electronics, household appliances) - Your space itself (floors, walls) The guarantee also covers the rider's civil liability. In other words, damage caused by the user of the space. For all information concerning the amounts of guarantees and exclusions, you can consult the information notice
Any time a booking is made for your space via We Are Scene, you benefit from this protection for any damage to your space and your belongings up to €1,500,000! This coverage is offered to you by We Are Scene and applies to all bookings made via the platform - within the limits of the insurance conditions you can consult. Caution: We Are Scene insurance does not replace the owner's home insurance.
It is the amount that remains payable by the insured in the event of a claim. The insurance is included in the We Are Scene service, however a deductible of €250 for damage to furniture and of €500 for damage to property will be deducted from the compensation amount transfered to you. For example: An accidental water leak during the rider's occupation of your home damages your chair. The value of the damaged property is fixed at €900. AXA will pay €650 in compensation. The sum of €250 will be paid by the insured.
In the event of an incident, it is your responsibility to declare it at check-out, directly on our website. Your declaration must be submitted within 48 hours following the official departure of the riders, directly in the relevant booking window. Depending on the nature and estimated amount of the damage, you may then choose to call for partial or total amount of the security deposit, or request the activation of We Are Scene' Hosts Guarantee by AXA. To be taken into account, your declaration will have to be submitted within these deadlines and will have to include : -the nature of the loss (theft, water damage, fire, etc.) and its circumstances (date, place, etc.) -a description and estimate of the objects that have been damaged or stolen -supporting documents : photos, invoices, quotations, or any other evidence (provided within 8 working days) -the police file in case of theft (within 48 working days) For additonal information regarding the conditions for coverage and exclusions, pleaseconsult the information sheet.
The guarantee is automatically included in the We Are Scene service (except for exclusions provided for in the contract) and is granted for the duration of the ride, which cannot exceed 30 days.
Please note that there are a number of exclusions concerning the insured property, depending on the nature of the damage and its causes. Please refer to the information leaflet for details.